We recently partnered with Emplify to bring you The Engage Tour, an event series that now includes virtual events, used to convene people-focused executives to build relations and learn new ways to attract, retain, and develop talent. Our first virtual event featured Blaine Hurst, CEO and President of Panera Bread. He shared his background and experiences with mentoring, giving our audience a good look at how to get ahead of challenges and how to become a people leader.
Blaine’s presentation focused on a few key lessons that help him to be the most successful people leader and to make Panera into a success. These lessons help keep the leaders and associates on a focused track to maintain their high rankings in customer service and satisfaction.
Lesson Zero – Start With What Matters
Lesson One – Time Matters.
Lesson Two – Start with a Focused, Unbounded Team
Lesson Three – Expect the unbelievers
Lesson Four – To Drive Engagement, you have to bring an elevated experience from Day One
Lesson Five – With a Servant’s Heart
By using these lessons, you can work towards being a better people leader and achieve success in whatever you do. Blaine ends his presentation with an inspiring story about his son running a race and being joyful and persevering in the face of adversity. Although he finished the race in last place and fell a few times, he always got back up and smiled. His tale of this race ends with the message “run the race with joy” which is inspiring for so many reasons, not the least of which is to remind us all to find happiness in the things we do, even if we aren’t the best.
If you’d like to view the whole presentation from Blaine Hurst, please click here. The Engage Tour will be hosting more thought provoking and inspiring people leaders in the coming months so be on the look out for those dates. Thank you to Blaine Hurst for providing us with so much of his insight and thoughtful story telling.